Help & FAQ

Q1: What is MafansClub?
A: MafansClub is Kenya’s #1 platform for exclusive content, connecting creators with their fans through videos, photos, live streams, ppv texts and more. Creators can monetize their content while fans get access to unique experiences and behind-the-scenes moments.

Q2: Who can join MafansClub?
A: Anyone! Creators looking to share and monetize content, and fans who want to support and engage with their favorite creators.

Q3: How do I sign up?
A: Click the “Join” or “Sign Up” button and follow the on-screen instructions.

For Creators

Q4: How can I monetize my content?
A: Creators can earn through subscriptions, pay-per-view (PPV) posts, live streams, and tips from fans. You receive up to 85% of your earnings.

Q5: What types of content can I share?
A: You can post videos, photos, live streams, audio content, written posts or any exclusive content your fans will love.

Q6: How do I get paid?
A: Payments are processed directly to your M-Pesa or bank account. Payouts are within 24 hours once withdrawal is requested.

Q7: Can I set my own subscription price?
A: Yes! You have full control over your pricing and can offer free or paid subscriptions, PPV content, or a combination.

Q8: Are there content restrictions?
A: All content must comply with our Terms of Service. Explicitly illegal content is prohibited, and adult content must follow platform guidelines and age restrictions.

Q9: Can I schedule posts or live streams?
A: Yes! You can schedule content ahead of time to engage your fans even when you’re offline.

Q10: How do I grow my fanbase?
A: Promote your profile via social media, engage with fans through live streams and chat, and offer exclusive content your audience can’t get anywhere else.

For Fans

Q11: How do I follow a creator?
A: Search for your favorite creators, visit their profile, and click “Follow” or subscribe to access their exclusive content.

Q12: How do I pay for content?
A: Fans can pay through M-Pesa, Debit Card via Paystack. Payments are secure and processed instantly.

Q13: Can I interact with creators?
A: Yes! Fans can send messages, participate in live streams, leave comments, and receive exclusive content from creators.

Q14: Is my payment information safe?
A: Absolutely. All payments are securely processed through trusted gateways. MafansClub never stores your sensitive payment information.

Q15: Can I cancel my subscription?
A: Yes, subscriptions can be canceled at any time from your account settings.

Account & Technical Questions

Q16: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions to reset it via email.

Q17: How do I update my profile?
A: Go to your account settings to update your bio, profile picture, subscription price, or personal details.

Q18: Can I use MafansClub on mobile?
A: Yes! Our platform is fully responsive and works on all modern smartphones and tablets.

Q19: I’m having trouble logging in. What do I do?
A: Ensure you’re using the correct email or username. If the problem persists, contact our support team via the Contact page.

Q20: How do I report inappropriate content?
A: Each post has a “Report” button. Our moderation team reviews reports promptly to ensure community safety.

Content & Community

Q21: Can I share content from MafansClub elsewhere?
A: Content is protected and should not be redistributed without the creator’s permission. Sharing content outside the platform may violate Terms of Service.

Q22: How does MafansClub support creators?
A: We provide tools for monetization, fan engagement, analytics, and secure payouts to help creators grow their brand and income.

Q23: Can I be both a creator and a fan?
A: Yes! You can subscribe to creators while also sharing your own content to earn revenue.

Q24: Are there age restrictions?
A: All users must be 18 years or older to use MafansClub. Adult content is restricted to users who verify their age.

Payments & Monetization

Q25: What is the payout frequency?
A: Creators can initiate withdrawals on their end get processed within 24 hours, giving you complete control over your income.

Q26: Are there fees for using MafansClub?
A: The platform takes a small percentage of earnings to maintain services. Creators still keep up to 85% of their income.

Q27: Can I offer free content too?
A: Yes! You can mix free posts with paid subscriptions or PPV content to attract and engage more fans.

Q28: Can I earn from live streams?
A: Absolutely! Fans can send tips, and you can charge for PPV access to exclusive live events.

Support & Contact

Q29: How do I contact support?
A: Use our Contact page
or email support@mafansclub.com
. We respond to inquiries promptly.

Q30: Where can I find tutorials?
A: We have a Creator Guide and FAQs on the platform, helping new users maximize their earning potential and engagement.